Why Should Telecommunications Companies Care About e-Care?
e-Care, or digital customer service, is popular in the financial services industry.
Month: October 2020
4 Best Practices for Delivering Large-Scale IT Projects
When embarking on IT projects in large organizations usually represents a significant endeavour of time and resources.
How Are Telcos Embracing Digital Transformation?
Telecommunications companies like wireless carriers and cable providers are slowly phasing out traditional service bundles—like the classic combo of voice, messaging, and data services utilized by most major cell carriers—in favor of higher-level services that feel more immediately useful to consumers. In particular, telcos are changing which services they bundle together to modernize their offerings.