The Company
XpertAI was founded in 2018 by a group of highly experienced telecom and software professionals to offer high quality software solutions worldwide. We work as a Digital Transformation agent for clients who seek digital solutions for their technical problems. XpertAI’s primary focus is to assist customers in developing the next generation’s digital products with enhanced consumer interaction and usability.
As a company motivated to only deliver the best solutions, our team has been honored to work with top companies active in the technology realm such as MTN, Movistar, Telcel, Claro, Tigo, and Cable & Wireless among others. We pride ourselves in providing outstanding software development practices and digital products made of quality, high-caliber components. We are headquartered in Barcelona Spain and rapidly growing our footprint globally.
Team Members
Our Mission
To provide enterprises with high quality innovation services that disrupt and enhance their traditional processes and business models by integrating the latest digital products, technologies, methodologies, and a highly qualified team of experts in their field.
Our Vision
To become a world-class reference of driving digital transformation and innovation processes that challenge the status quo and change established competitive game rules.
Values
- Fostering risk-taking and creativity. Creativity is vital.
- Building a culture of trust.
- Fueling deep curiosity and inspiring it in the people around you.
- Operating always with integrity and honesty regardless of the challenges.
- Embracing change.
- Responsibility and ownership of processes.
Principles & Behaviours
- We share things that can affect/solve/help others´ work.
- We refer to ourselves as a “team” or “XpertAI team”
- We have different meetings like dailies and refinements so we know what other people are working on.
- We synchronize everyone’s work in our synchro team.
- We solve problems together regardless of responsibility
- We have public channels where we share thoughts and insights that can help solve the situation with our colleagues.
- We organize team buildings to promote teamwork.
- We use “let me know if you need any further assistance” in all our communications.
- We define and rate tasks and actions together.
- We include/invite the client to our meetings: refinements, demos, etc.
- We take into account clients’ needs and priorities to plan our work. Road Map included.
- We do a risk assessment for the client’s needs and communicate them.
- We are proactive to our customer’s needs, proposing solutions and improvements as part of our job and on a daily basics.
- We keep our clients informed as to the main matters and objectives.
- We use the sandwich technique for all of our written comms.
- We never say no to our client’s needs. We never say: “this is not my job”. We strive to satisfy our customers’ needs within our company. The word NO will never be the first word in my answer.
- We strive to understand the nature of our customer’s requests.
- We always make suggestions that we know add value to our customer’s requests.
- What we are already doing.
- We use data to understand user behavior and the use of specific features.
- We involve the SA team and options in release testing.
- We gather user feedback module in the app – general and VoIP call rating.
- We are improving the integration with Zendesk to give customer services better tools to work with users what we should start doing.
- We should conduct usability testing in the countries.
- We should include in our processes the characteristics of our users regarding network and device capabilities.
- We should learn about the continent and their cultures.
- Use slack public channels.
- Use public confluence pages/spaces to describe meetings decisions and actions (minutes)*.
- Invite “external” team/department members to the meetings – as optional attendees – Use confluence to create documentation of our process, and products.
- Do not have private meetings, or have private calendar slots.
- Motivate meeting assistants to participate and express their opinions.
- Ask open questions.
- If you have any doubt shared with the team, do not address a question to a specific person.
- All questions and doubts matter, do not be “afraid” to ask “dummy”/any question, or doubt!.
- Listen to any proposal or idea from any person no matter what is related to his/her role.
- We get a consensus, before making decisions that may affect them.
- Teamwork to know where the problem comes from without blaming any team or individual.
- Teamwork to fix the problem involving appropriate teams.
- We are transparent about the issues and assume our responsibility, everyone fails.
- Talk to the responsible team to understand the problem and evaluate if this may happen again.
- Work for the issue not happening again.
- Teamwork to know where the problem comes from without blaming any team or individual.
- Teamwork to fix the problem involving appropriate teams.
- We are transparent about the issues and assume our responsibility, everyone fails.
- Talk to the responsible team to understand the problem and evaluate if this may happen again.
- Work for the issue not happening again.
Industries
Telecom
Insurance
Logistics
Media
Consumer Products
Telecom
Insurance
Logistics
Media